Polycom USB Devices Driver

Posted By admin On 31/01/22
  1. Polycom USB Devices Driver
  2. Polycom Usb
  3. Polycom Driver Windows 10
  4. Polycom Driver
  5. Polycom Usb Devices Drivers
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The Polycom Trio is a device for the conference room that, when attached to a Zoom Room, can operate as a combination of a speakerphone and a controller. Zoom and Polycom have partnered to provide this combined solution by embedding the Zoom Rooms controller software within the Polycom Trio firmware. Polycom USB-connected devices can work with Microsoft Teams as follows:. Polycom VoxBox—Polycom VoxBox, as well as the Plantronics Calisto 7200, are currently listed as Microsoft Teams devices in the Microsoft Teams device online catalog. Polycom CX300 R2 USB phone—The CX300 is a device with known.

This article helps to fix an issue in which Windows 10 doesn't install specific drivers for USB audio devices on the first connection.

  • If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer. After the device-specific driver is installed, Windows 10 will select that driver instead of the standard USB audio 2.0 driver when you first connect the device.
  • Poly Studio can be locally managed using the Polycom Companion application. Optionally, it can be remotely managed via Polycom PDMS-E or Polycom RealPresence Resource Manager servers, which requires setup and configuration using the Polycom Companion. Note: Urgent update required for Poly Studio USB Video Bar.
  • . Closed thread: On a certain audio device that wasn't working in their Device Manager under their Universal Serial Bus Controllers - it reads:.Unknown USB Device (Device Descriptor Request Failed). So they were told the 2nd option to fix this problem is: M ethod 2: Disable and re-enable all the Universal Serial Bus controllers (USB) controllers.

Original product version: Windows 10, version 1703
Original KB number: 4021854

Symptom

When you connect a USB audio device to a Windows 10 Version 1703-based computer the first time, the operating system detects the device but loads the standard USB audio 2.0 driver (usbaudio2.sys) instead of the specific device driver.

Windows

Cause

This issue occurs because the USB audio 2.0 driver (usbaudio2.sys) isn't classified as a generic driver in Windows 10 Version 1703. Therefore, the system assumes that a compatible, nongeneric driver is installed for the device even though the driver is generic.

This issue also causes Windows 10 Version 1703 to postpone the search for other compatible drivers through Windows Update that typically occurs immediately after you install a new device.

Resolution

To fix this issue, use one of the following methods.

Method 1

To resolve this issue, install update 4022716.

Method 2

If the device-specific driver is distributed through Windows Update, you can manually update the driver by using Device Manager. For more information about how to do this, see update drivers in Windows 10.

Driver

Method 3

If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer. After the device-specific driver is installed, Windows 10 will select that driver instead of the standard USB audio 2.0 driver when you first connect the device.

Note

See the device manufacturer's user guide for specific instructions about how to install the driver.

Method 4

If the driver isn't distributed through Windows Update, you can manually reinstall the driver. To do this, follow these steps:

  1. Install the device-specific driver (see Method 2).
  2. Open Device Manager.
  3. Right-click (or tap and hold) the name of the device, and then select Uninstall.
  4. Restart the computer.

When it restarts, Windows will try to reinstall the device by using the device-specific driver.

downloadWhy can't I download this file?
  • XenDesktop
  • XenApp
  • Receiver for Windows

Objective

This article describles how to configure USB Redirection in a XenDesktop environment.

USB Devices not optimized for virtual channel support will fall back to the Generic USB virtual channel using raw USB redirection.

For XenApp per user audio redirection is supported, for each client user account receiver gpo has to be set for enabling audio through Generic USB.

Instructions

USB Device Redirection Introduction

Generic USB redirection feature allows redirection of arbitrary USB devices from client machines to XenDesktop virtual desktops. With this feature, the end users have the ability to interact with a wide selection of generic USB devices in their XenDesktop session as if it had been physical plugged into it.

Polycom USB Devices Driver

Generic USB redirection works at a low level and redirect USB request and response message between client machines and XenDesktop virtual desktop. It avoids the requirement for compatible device drivers on the client machine and the driver is expected to be supported on the virtual desktop only.

Generic USB Redirection Configuration

By default, USB redirection configuration is not enabled. To use it, USB redirection policy and specific redirection rules must be enabled and configured.

Enabling Generic USB Redirection

  1. Open Desktop Studio on XenDesktop server, click Start > All Programs > Citrix > Desktop Studio.

  2. Expand HDX Policy.

  3. Select Users.

  4. Click Edit > Settings.

  5. In the Policy console, scroll down to USB Devices.

  6. Click Add on Client USB device redirection.

  7. Select Allowed and click OK.

Creating USB Redirection Policy Rules

When the user tries to redirect USB device to Virtual Desktop, it is checked against each USB policy rules in turn until a match is found. The first match for any devices is considered final. If the first match is an Allow rule, the matched device is allowed to be redirected to the virtual desktop. If the first match is a Deny rule, the matched device is only available in the local desktop.

  1. Open Desktop Studio on XenDesktop server and click Start > All Programs > Citrix > Desktop Studio.

  2. Expand HDX Policy.

  3. Select Users.

  4. Click Edit > Settings.

  5. In the Policy console, scroll down to USB Devices.

  6. Click Add on Client USB device redirection rules.

  7. Select Use default value and click OK.

    You can find the default rules in the following registry in virtual desktop:

    Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

    HKLMSOFTWARECitrixPortICAGenericUSBDeviceRules for 32-bit OS

    Or

    HKLMSOFTWAREWow6432NodeCitrixPortICAGenericUSBDeviceRules for 64-bit OS

Creating Client USB device optimization rules

In XenApp and XenDesktop 7.6 FP3, the Client USB device optimization rules can be applied to devices to disable generic usb optimization for interrupt devices, or to change the optimization mode.

When a user plugs in a USB input device, the host checks if the device is allowed by the USB policy settings. If the device is allowed, the host then checks the Client USB device optimization rules for the device. If no rule is specified, then the device is handled as Interactive mode (02). Capture mode (04) is the recommended mode for signature devices.

For more details follow link.

Settings for Audio redirection of XenApp (per user )

For Server OS enable audio through Generic USB from client policy, supported from Receiver 4.5 and XenApp / XenDesktop 7.8

For enabling audio redirection for logged in user you must perform following steps:

Polycom Usb

  1. On Client copy receiver.admx from C:Program Files (x86)CitrixICA ClientConfiguration to C:WindowsPolicyDefinitions
    Note: For x86 Client instead of Program Files (x86) go to Program Files

  2. On Client copy receiver .adml from C:Program Files (x86)CitrixICA ClientConfigurationen-US to C:WindowsPolicyDefinitionsen-US
    Note: For x86 Client instead of Program Files (x86) go to Program Files

  3. On Client launch GPO by running gpedit.msc

  4. Go to ComputerConfiguration->Administrative Templates->Citrix Receiver->User experience and right click edit “Audio through Generic USB Redirection”

  5. Enable the policy and on client run gpupdate /force from command prompt

  6. Launch XenApp session and redirect the audio device .

Settings for Specific USB Devices

Polycom USB Devices Driver

Besides generic USB redirection, XenDesktop provides optimized redirection methods for some specific USB devices. Some advanced functions such as, data compression is provided by these dedicated virtual channels:

USB Device Type

USB Class Code

Dedicated Virtual Channel

USB Redirection Default Setting

Audio device

01h

RAVE

Disabled

Video device

0Eh

RAVE

Disabled

Printer

07h

Printing

Disabled

Mass storage

08h

CDM

Disabled

Image device

06h

TWAIN

Disabled

Smart card

0Bh

Smart card

Disabled

HID ( keyboard )

03h ( Subclass code = 01, prot=01 )

Keyboard

Disabled ( not recommend using USB redirection for keyboard )

HID ( Mouse )

03h ( Subclass code = 01, prot=02 )

Thinwire

Disabled ( not recommend using USB redirection for mouse device )

Using the USB Device Rules Policy

  1. Open the Local Group Policy Editor and go to Administrative Templates > Citrix Components > Citrix Receiver > Remoting client devices > Generic USB Remoting.
  2. Open the USB Device Rules setting and enable the setting. Add the USB Device rule as in this example,
    The Allow: VID=1230 PID=0007 rule allows the device with Vendor ID 1230 and Product ID 0007:
    Note:Use the Allow: VID=xxxx PID=xxxx rule when a specific device must be on top of the device rules list.


Note: Refer to Hardware/Device property details to find the Vendor ID or a tool like USBVIEW or on the Receiver Toolbar, go to Devices > Manage Devices > and mouse over on any device as shown in the following figure:

  1. For Citrix Receiver 4.6 and lower, generally, the following USB Error appears when the device is in use on the endpoint. Identify the process using the device and kill it:

    “Device appears to be in use and cannot be attached. Close any…”

From Citrix Receiver 4.7 onwards, USB Error allows to forcefully redirect the device by clicking on Yes button

Workaround

Note: On Windows Receiver 3.0 version and later, there is a workaround to suppress the USB Error.

Polycom Driver Windows 10

There is a registry setting available to force-redirect USB devices, even if a client-side application is using the device:

Polycom Driver

  1. Open HKLMSOFTWARECitrixICA ClientGenericUSB for 32-bit OS.

    Or

    HKLMSOFTWAREWow6432NodeCitrixICA ClientGenericUSB for 64-bit OS.

  2. Set REG_DWORD value EnableForceRestartForHID to 1.

Additional Resources

Polycom Usb Devices Drivers

Citrix Documentation - Configure USB support

For information on USB devices tested with XenDesktop, see CTX123569 - XenDesktop USB Citrix Tested Device List.